Dear Valued Inon America Customers and Industry Colleagues
Inon America regrets to announce that as of January 9, 2009, the company is suspending sales and most other business operations, for the following reasons.
Since establishing Inon America in September 2003, we have done our best job for these 5+ years building Inon brand name recognition, reputation and market share in North, Central and South America, but in spite of our efforts and success, the Japanese manufacturers of Inon product, Inon, Inc. and Seanet, Inc., have suddenly and unilaterally decided to sell directly to our customer base, cutting Inon America out of the very business it created.
To implement their new distribution scheme without engaging Inon America, since November 2008, both Inon, Inc. and Seanet, Inc. in Japan have refused shipments to Inon America unless Inon America agreed to the new scheme. For this reason, Inon America has since been denied supply of product and repair parts it has needed to support its dealer base and repair products. We know many customers had hoped for products and repairs to be completed before the 2008 holiday season, but control of the situation was out of our hands. Inon America is very sorry for any inconvenience this has caused.
We do not agree with Inon and Seanet’s unilateral decision to sell directly from Japan to our customers. It means our employees will lose their jobs and their families will suffer, just because the manufacturers deem it time to take over now that the hard work has been done. Because the consequences are so dire, we will continue to try to work out a solution that will enable us to resume our services to you.
For those who have outstanding repairs, by now we have been in contact with you about the lack of parts support, and our ongoing efforts to resolve the situation. For those who won our 2008 monthly photo contest, we have been in contact with everyone about how to redeem your winnings, which we will honor to the best of our ability. Our goodwill to help those who have supported us will last as long as we have the means.
If you have any product, sales or other inquiries, please use the email form.
We hope to return to service as soon as possible.
In the meantime, thank you for your support, and for the good times these past years. We hope for prompt resolution, and the chance to resume our business and earn back your patronage.
President & Founder
Inon America, Inc.