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Nauticam HDMI Cables - Fragility


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#1 thetrickster

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Posted 13 October 2018 - 09:17 AM

So packing my GH5 and Atomos housing for a trip, with previous HDMI cables going faulty previously with the Ninja2 and having the Inferno cable being DOA - I’m very gentle with any cables. Alas the internal micro to full size cable from Nauticam for my GH5 seems to have gone intermittent [emoji20]

So another £40 needed.

Is it just me who is having really bad reliability with Nauticam HDMI cables?


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#2 kun1

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Posted 13 October 2018 - 03:36 PM

I’m experiencing a weird colour shift on my monitor, I’m thinking it’s the NA cable. Not great for $50 and I only used it on 20 dives


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#3 adamtaylor

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Posted 13 October 2018 - 05:55 PM

Will be following this thread as I have had multiple problems with my HDMI cables connecting my Nauticam GH5 housing to Nauticam Small HD 502...

 

Basically if has not worked since May, and I went back and forth with Nauticam for a couple months and am awaiting yet another cable to confirm what specific part / connection is the problem.

 

Have had nothing but problems with this set up. It is amazing when it actually works, but have spent more time without it working...

 

My first problem was user error, and the screw down for external cable must have loosened as there was a touch of moisture when I disassembled after a dive. I replaced all parts to be safe and +/- 20 dives later things started acting up.

 

Intermittent signal problems became almost no signal at all so ordered a new internal cable. That cable arrived the day I left on a week long dive trip and of course the signal was still intermittent...

 

There had been a 45 degree change in the plug orientation on the replacement bulkhead when installed which in my opinion caused extra strain on the cable or even the bulkead connection itself.

 

So after a week long trip with no working monitor and weeks of email communications I got tired of inaction and had my local Nauticam deal send the 2 cables and bullkead back for testing. Nauticam USA found that the older cable didn`t work, while the brand new one was OK. The bulkhead was giving intermittent signal and all parts send to Head Office for testing.

 

Tests came back fine on the bulkhead which I disputed as it didn`t work for me, and was intermittent for Nauticam USA. In the end due to time passed dealing with this they tried to say the bulkhead was beyond the warranty period but I disputed and they replaced the bulkhead, and offered 30% discount on a spare which I purchased for redundancy

 

I also tried to purchase a spare internal cable but they were OUT OF STOCK which makes me suspect there are more issues with these cables than we users are aware of...

 

Anyway, received the parts and of course things are not working. Have tried direct connect between the camera and monitor using full-size HDMI and all is good. I do not have mini-mini connections to try alternate cable routing to see where the fault is.

 

Now I have ordered a new external cable to ensure that isn`t the problem but the clock I ticking on 90 day HDMI cable warranty period...

 

Am overall unimpressed with how Nauticam has handled this, and disappointed they have not lived up to their reputation for quality products and service. This is my second Nauticam housing, 3rd when the monitor was added and I honestly expected better from them.

 

Fingers crossed the cable arrives this week so I can try to troubleshoot the issue.

 

Next stop is a HDMI cable distributer to see if there are alternate options for the internal cable. Besides the high price on the Nauticam one, the length and way it curves inside the housing causes bad kinking. Am hoping to find a 90 degree HDMI plug and shorter cable which would allow a straight line from bulkhead to 90 degree plug.

 

If I find a workable solution I will post part numbers.

 

At this point anything would be better than non-functioning Nauticam gear :-(

 

Sorry for the rant, but I did not spend thousands of dollars on a monitor system to get nickeled and dimed on faulty cables and poor service.

 

Regards,

 

 

Adam


<p>Olympus OMD E-M5, Nauticam Housing,12-40 f2.8 with 180mmm dome & extensions, 12-50mm & 60mm in macro port, 8mm Panasonic Fisheye in 4" mini-dome, 2 x YS-D1, Sola 800

#4 dreifish

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Posted 13 October 2018 - 10:33 PM

I do not own one myself, but have spoken with several people who carry one or even two HDMI cable spares for their NA-502 monitor because of the frequency with which they seem to fail.

Given all that, I am hesitant to get a nautical monitoring solution like the 502. I think the dive & sea monitors may be a much better overall choice..

#5 thetrickster

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Posted 13 October 2018 - 10:53 PM

Glad to see it’s not just me then. (Not glad it’s such a big problem...)

I think I’ll order a spare micro to micro bulkhead also. I’ve been testing with lots of other cables and adaptors and I’m 95% sure it’s just the internal cable that’s gone. The slightest movement - ‘No signal’ flickers on the monitor. Grr. What’s annoying is it’s not all the time either, so can’t even figure out where in the cable the problem lies, reading the internet, most issues are at the connector end and poor soldiering of the terminals more than in cable issues.

I think you’re right about GH5 cable being too long and having to kink it around the left drive dial to get it to fit - but looking at mine, yes it’s kinked, but the bend radius are not extreme. So surprised if that caused the issue.

The main 0.75m housing cable (which was replaced FoC when I got the housing) I’ve hardly used and after much testing I’m confident it’s okay. For me having to replace or keep spare a $50-100 cable isn’t an issue - my issue is the Shogun cables are $300!!!! For what reason I have no idea. They aren’t even HDMI 2.0

I’ve seen a couple of posts on FB also asking if anyone has spare DP4 cables as they have broken on trips (someone mentioning they were on their 4th!)

They should at least swap to mini not micro for the connectors. It’s just too fragile.

I’m with Adam, for a hobby where the gear isn’t used day to day and I bet cared for like I do, to have it just ‘break’ for no reason the next time you come to use it, is really off putting - it makes me question, the investment and if I should just get GoPros and not worry anymore and if it breaks just buy another. This Nauticam setup I cannot.


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Regards, Richard

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Camera Rig: Nauticam Lumix GH5/GH5s, 14-42mm II, WWL-1, Atomos Inferno, ScubaLamp V6K Pro Lighting

www.richardwait.com


#6 thetrickster

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Posted 13 October 2018 - 10:59 PM

Am hoping to find a 90 degree HDMI plug and shorter cable which would allow a straight line from bulkhead to 90 degree plug.
 
If I find a workable solution I will post part numbers.


Keep me updated on this, if you find one. [emoji1303]


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Regards, Richard

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Camera Rig: Nauticam Lumix GH5/GH5s, 14-42mm II, WWL-1, Atomos Inferno, ScubaLamp V6K Pro Lighting

www.richardwait.com


#7 bubffm

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Posted 14 October 2018 - 07:37 AM

DiveandSee uses Mini-HDMI in their connectors. Never had any issues.
Micro HDMI is know for being very unreliable and easy to break. looks like Nauticam was betting on the wrong horse...

#8 casbba

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Posted 14 October 2018 - 02:38 PM

Here's a method I've used to successfully modify short micro/mini HDMI cables for a monitor used with both a D7000 and a GH4 camera (mini and micro connectors respectively).  It's not pretty but it works.

 

I should mention that I'm using Ikelite housings so have a little more internal room to play with than there would be with the Nauticams.

 

Paring back the protector sheath and bending the connector so as not to damage the fine wiring takes a little bit of patience, but the cables are only a few dollars each so you can afford the odd mishap.  I find using a grinder to pare away the sheath works best.

 

Sourcing the correct length of cable might be a little tricky, but they're probably out there.

 

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#9 Pajjpen

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Posted 18 October 2018 - 07:18 AM

Keep me updated on this, if you find one. [emoji1303]
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Would love a short cable as well!
I’m using the bulkhead with extension that was required with the gh4 on my gh5 as well to not completely bend and twist the cable in the housing.
According to nauticam I don’t need the extension for the gh5 but quite happy I have it.

#10 dave@immersed

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Posted 10 November 2018 - 10:29 PM

Would love a short cable as well!
I’m using the bulkhead with extension that was required with the gh4 on my gh5 as well to not completely bend and twist the cable in the housing.
According to nauticam I don’t need the extension for the gh5 but quite happy I have it.

Maybe these guys can help with a cable?

https://aerialpixels...-cable-builder/

Perhaps a more flexible cable will put less strain on the connections.

 

I've just returned from a trip where someone had an intermittent connection problem with the GH5 and SmallHD monitor. Apparently due to the camera cable being nudged by the zoom/focus gear when the knob was turned, enough to upset the micro fitting on the bulkhead. "Fixed" by using twist-ties to ensure it didn't snag. Feedback has been provided to Nauticam...

I'm waiting on my NA-502B housing (and NA cable...) to arrive, so interested in getting an additional cable as spare.



#11 Pajjpen

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Posted 19 November 2018 - 10:27 AM

Maybe these guys can help with a cable?
https://aerialpixels...-cable-builder/
Perhaps a more flexible cable will put less strain on the connections.
 
I've just returned from a trip where someone had an intermittent connection problem with the GH5 and SmallHD monitor. Apparently due to the camera cable being nudged by the zoom/focus gear when the knob was turned, enough to upset the micro fitting on the bulkhead. "Fixed" by using twist-ties to ensure it didn't snag. Feedback has been provided to Nauticam...
I'm waiting on my NA-502B housing (and NA cable...) to arrive, so interested in getting an additional cable as spare.

Looks good. Will look into it. I wish nauticam took notice to this and just made shorter cables.
I haven't had any problems with my cables yet with either the gh4 or gh5 but I always carry 3 spares just in case. A friend of mine who does this professionally told me he replaces the cables every once in a while as they eventually break.
Always keep a spare or 2 with u on trips!

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