The bad news: It's gray market.
She got it from someplace on-line called Digital Megastore in Somerset, New Jersey. They've taken a D7000 kit and simply removed the lens because the whole thing came in a D7000/18-105VR box with separate serial numbers on the outer box for both the camera and the lens. (There's no doubt in my mind that this is a legit Nikon box and product.) But that they would break it up like that bugs me a little bit in terms of their intergrity/policies as a retailer.
On top of that, the box is a little beat up on some of the corners and when I took the camera out of the box-inside-a-box, although the camera certainly looks new, it seems like the box had been opened before, as the bubble wrap and waxy paper envelop that the camera comes in had been opened and maybe even tossed-and-then-recovered because that waxy paper envelop was all wrinkled and creased. And the user manual (all 326 pages) has been bent in half like someone sat on it or just shoved it in the box. My first impression was that this was opened and then returned by someone else.
The other accessories all seem to be there and appear to be new but they appear not to be "untouched-brand-new" but seem to have been removed once from their internal boxes and then repacked.
But the kicker/clincher is the warranty card clearly says "Nikon Europe Service Warranty" and there's an "E-K" sticker on that unopened packaging.
I'm about to call Nikon-USA as well as Digital Superstore to see what's going on. My initial instinct is that this needs to be returned (and looking at the small-print return policy on the invoice, I'm expecting trouble) and that my Best Sister Ever did not get what she thought she was getting for me. (On top of that, they charged her $1249 for the body, not the $1199 MSRP). My main concerns are that if it needs servcing, I'll either be shipping it to Europe (instead of walking into the Nikon Reapir Facility here in Los Anegles, where I can usually get 1-day turnaround as an NPS member) &/or have to pay to have done here what should be free warranty work.
So the questions are:
1. Am I over-reacting?
2. Has anyone here gone gray before and either had no problems or multiple problems?
3. Is there really any difference between a D7000-US and a D7000-Europe? (PAL vs. NTSC video??? Although I'd think that's selectable in the menu.)
4. Anyone have any experience with Digital Megastore?
Help!!! And thanks!!!! (And Merry Christmas while I'm at it . . .)
- Ken (not to be confused with Scrooge)
Edited by Ken Kurtis, 24 December 2010 - 08:46 AM.