I'm trying to get some money out of DEPP at the moment for some stollen gear. It's been over 3 months already and I've had very few replies to my many emails. In fact, the only time they've really ever replied is when I found the CEO's email address online (PM me if you want it) and emailed him threatening to get a lawyer onto the case if I didn't hear from them.
I emailed them this week to say some of the items have been recovered but some I still need to claim on, and didn't even get a response to that. Can anyone in the states give me someone I can direct a complaint to, like a dept of insurance or something?
This is my third camera system I've had insured with DEPP, but my first claim. I will not be using them again.
I'd like to point out that the company name is NOT DEPP. That is just the name of the "plan". This is important if you are ever to deal with the Kentucky Department of Insurance
or Better Business Bureau
, as they will not find the company registered as "DEPP". The name of the company is Innovative Programs Group, Inc
. There is really only 3 people to IPG and the other company "Awry" which appears to do their administrative work such as issuing the checks. Deane Lehrmitt (email@example.com), Dixie Lehrmitt (Dixie@AWRYInc.com) and Sandy Hall (sandy@AWRYInc.com). Deane is the one who acts as the adjustor (and a President) at Innovatibe Programs Group, Inc and the one you will probably end up communicating with. The current email that works is firstname.lastname@example.org (the similar address with a .net ending no longer works). If you need clarity in what you can find the detail for the companies in the public records here.
Just plug in the word "lehrmitt" in the search and you will get a listing of all their companies. I have been unable to find out who actually underwrites their policy. I have asked right out and they have told me they don't need to tell me that.
Calling them at any of the numbers they have listed has at least for me not produced any results, they have never called me back, and insist that email is the only way they will communicate.
Good luck with your claim, hope this info helps with getting in contact with them.