How to deal Singapore Airlines North America Call Center problems
Posted 07 May 2008 - 09:37 AM
So far I'd waited for 7 days to hear if it's "ok" for a simple change of a biz class ticket and still heard nothing from them. Emailing them I got a reply in 48 hrs.
You can use the following email form to contact them for whatever services you want:
Take this opportunity to complain about the new baggage policy of 50lbs bag limits. In the fuel price crunch, every airline has made bad decisions (for travellers) regarding luggage limits.
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"I was born not knowing, and have only had a little time to change that here and there.
Posted 07 May 2008 - 10:15 AM
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Posted 07 May 2008 - 12:23 PM
I emailed SIA to make some noise about the luggage policy and how I packed for my stint in the US expecting to be able to go home with 64kg (2x32kg) only to have it cut by a third.
2 days later I got a reply from the US office saying that they've entered a note into the system allowing me to have 64kg on my flight back to Singapore in August. To be safe I've printed out that email in case the staff at the counter give problems.
I also know a couple of crew members and show them around NYC for a couple of days so maybe that helped
It's funny how it suddenly got so HOT when I was out with them...had to ditch the coat and all
Kodak disposable film camera
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