2 replies to this topic

[KenByrne]

I've seen a couple of posts complaining about Ikelite service so felt I had to post about my experience.

I recently flooded a 2 year old DS51 strobe. Unfortunately I didn't realise it was flooded until I was preparing my kit for a weeks trip. When I opened the battery compartment one of the springs used as battery contacts fell out. My initial thought was that this would limit my options on my trip. However when I tried replacing the spring with a piece of wadded up kitchen foil the strobe worked. When a second spring fell out during the trip another piece of kitchen foil solved that as well.

So firstly I was impressed that the equipment was robust enough to continue working despite some harsh treatment.

When I got home I contacted Ikelite and they told me to send it in and they'd provide a quote for repair.

I was initially shocked when I got an e-mail to say the strobe was on it's way back to me as I was about to contact them to see what was taking so long about sending the quote and wasn't happy about them repairing the strobe without my go ahead.

However I was very pleased when I got the strobe back better than new and at no charge. They repaired the flood damage and I now have the new click stop switch which I prefer to the original and have replaced the tube which I didn't even know was faulty. All this on a flooded two year old strobe.

[Scubamoose]

Thanks for sharing!
I'm just planning to get a DS strobe from them, and You'r post just gives me confident in Ike's desire to provide good service

[Bandycootz]

I have been using an Ikelite housing a for years and feel its better as the years have gone by. Saying that my major issue with them is the viewfinder which doesnt allow much in terms of angle of use. Especially on coral reefs you would prefer to have the ability to look down at an angle and shoot upwards. When I asked Ikelite, it was just a simple "no we dont" reply and end of story. Would be interested from other Ikelite users whether you have the same issue ?