I was updating my H2O insurance policy to reflect some gear changes and my new 7D camera rig (), and the policy number came up as invalid, with a "renewal" policy number then provided... and a renewal price that obviously reflected the cost of the entire policy for all items, not just the new stuff. Since my policy is not up for renewal until June, this surprised me. Greatly. A few phone calls revealed that they had no record of me renewing my policy last June, although I did it online about 2 weeks before the policy was due for renewal... I had the receipt and credit card statement, so it was all taken care of quickly, but the woman I spoke to initially was absolutely insistent that my policy had lapsed. (In retrospect, I never did get the full certificate, but I didn't notice, as I renewed the evening before I left for a 3-week trip to Indonesia.)
Anyways, just wanted to let everyone know about this - if I'd had a flood last year and not been able to dig up my paperwork, this could have been a bit of an issue!
Edited by vetdiver, 16 February 2010 - 12:26 PM.