9 replies to this topic

[brian42]

Hi all

Has anyone had any problems with Recsea not covering
bad workmanship on their housing for the S95 canon when still under warranty ?

In my case the reason was flooding, due to the port becoming loose from the main part of the housing .

Usually the screws have lock seal liquid put on the screws but not in my case..

All I was asking Recsea to do was pay for the repair of my camera which canon will fix for $160aus

Any thoughts.

Brian Murphy
Sydney
Australia

[divergeorge]

I just got the RecSea housing as well as an S95. I will be using it in Cozumel in about a month. Much, much, less weight than my other system.

Here in the US, I can put it on my insurance policy for my house, which I will do this week. This covers me no matter what happens. I believe that you can also get similar insurance via DAN.

Not sure what will happen when you submit a claim to RecSea; however, I question if they will cover your camera.

I had a leakage problem when my Ikelite housing was damaged by the TSA when they inspected my luggage. My housing cracked and leaked. Fortunately, I caught the leakage before the camera got damaged. It was clearly the fault of the TSA who did not repack the housing in my luggage. I had to pay for the repair...couldn't convince anyone else that they had to pay. $400US to fix it at my expense.

Good luck!

George
Vestal, NY

[triggerman]

Brian, did you ever get Recsea to help you? I had a flood with my new Recsea housing and they won't respond to my emails at all. To anyone thinking about purchasing a Recsea, BEWARE.

[mantababe]

Hi all

Has anyone had any problems with Recsea not covering
bad workmanship on their housing for the S95 canon when still under warranty ?

In my case the reason was flooding, due to the port becoming loose from the main part of the housing .

Usually the screws have lock seal liquid put on the screws but not in my case..

All I was asking Recsea to do was pay for the repair of my camera which canon will fix for $160aus

Any thoughts.

Brian Murphy
Sydney
Australia

ive just suffered two leaks first one looks like loose screw on back which turns the back wheel, the second we cant pin point, i have had dry runs since but have totally lost my confidence in this product, it now looks like there is corrosion on the ridge nxt to the o-ring, i just thought it was paintwork coming off, but apparently it doesnt have paint work, have only used the housing for under 50 dives and for the money i expect more than this, i have emails recsea and have had only one reply, they asked me questions but as yet havent responded to my answers, i am really disappointed in this product and will NOT recommend it to anyone. i worked hard to get the money together to pay for this as i wanted someone more robus than the canon housing and in the mean time i have lost two cameras and now not sure what to do bout the housing

[Pete L]

Hi guys,
Brian is a good friend of mine so i can fill you in on some details here.
Firstly Brian bought his housing from yuzo kanda. He sent the housing back to yuzo who then sent it on to recsea. They fixed the problem which was the tiny screws inside the front port that screws the port to the housing body. Some of them had come loose so with enough pressure on the port it was moving enough to leak.
Luckily it wasn't too much & Brian was able to get his camera fixed for about $100 from memory. Recsea wouldn't come to the party for his camera at all, even though it was a manufacture problem that caused the flood.
I think they have had a run of issues with these housings which is unfortunate as i have the S90 version of this housing & it has been faultless except for the silly design for attaching a 67mm thread ring to the front, which i subsequently lost & had to replace at $200....
I have now superglued the new one in place.
Hopefully they will sort out there issues as they are a beautiful housing.
Cheers Pete.

[mantababe]

Hi guys,
Brian is a good friend of mine so i can fill you in on some details here.
Firstly Brian bought his housing from yuzo kanda. He sent the housing back to yuzo who then sent it on to recsea. They fixed the problem which was the tiny screws inside the front port that screws the port to the housing body. Some of them had come loose so with enough pressure on the port it was moving enough to leak.
Luckily it wasn't too much & Brian was able to get his camera fixed for about $100 from memory. Recsea wouldn't come to the party for his camera at all, even though it was a manufacture problem that caused the flood.
I think they have had a run of issues with these housings which is unfortunate as i have the S90 version of this housing & it has been faultless except for the silly design for attaching a 67mm thread ring to the front, which i subsequently lost & had to replace at $200....
I have now superglued the new one in place.
Hopefully they will sort out there issues as they are a beautiful housing.
Cheers Pete.

mine too leaked thro a loose screw but the one that is attached to the rear wheel on the back door, so it seems none of the screws can be trusted, i now have corrision forming on the rim of the housing just inside opposite the door on the main body, thye say it is bad maintenance but i can not see what else i could have done to look after this housing i have followed their insturctions and i also can not see how corrosion can form so easily on a product when it has done so few dives....i too use to think this was a great housing but not anymore and i have certainly stopped recommending them to ppl who ask me

[Pete L]

Mine is also getting alittle corrosion around where the Oring sits. It is basically pitting. It is ashame that they are having such problems as they are such a well built housing overall.
Maybe it is time for us too move onto another housing.

[mantababe]

Mine is also getting alittle corrosion around where the Oring sits. It is basically pitting. It is ashame that they are having such problems as they are such a well built housing overall.
Maybe it is time for us too move onto another housing.

that is exactly where mine is and they have told me it is due to bad maintenance i have told them how i have looked after it and asked them to tell me how i could have done more or better with it but have had no reply, i have used it in less than 50dives and not always in salt water for the cost of these housings i expect them to last better than this...as for moving on to another housing, i paid over £600 for this i just havent the money to buy a new one

[oskar]

Oh thanks for the info, corrosion in the oring mating surface and bad customer support is exactly what you don't want with a housing purchase. Too bad I thought their NEX-5n housing looked great.

Cheers
/O

[Nautilus Cairns]

Got a bit worried after reading these posts so had a look at my Recsea S95 which is just a year and 70 dives old. Fortunately all seems fine corrosion wise although I am pretty fussy when it comes to soaking and cleaning camera gear after use.