6 replies to this topic

[waterloggedimages]

I just bought the NA-7D housing and am having trouble with the camera/video switch. Has anybody had an issue where the camera/video switch does not engage the 7D body? If so, what was done to make the necessary repair?

[Steve Williams]

Hi partner,
It's the first I've heard of that issue. Did you remove the rubber eye piece cover? It might be holding the housing out away from the body. Just guessing.

Good luck,
Steve

[Cp]

Send us a note at innovation@nauticamusa.com and we'll get it figured out.

Cheers,
Cp

[ehanauer]

Never a problem with mine. Sweetest housing I've ever owned.

[waterloggedimages]

[quote name='Steve Williams' date='Feb 7 2012, 02:33 PM' post='301250']
Hi partner,
It's the first I've heard of that issue. Did you remove the rubber eye piece cover? It might be holding the housing out away from the body. Just guessing.

Good luck,
Steve


Hello Steve,

Yes, I removed the rubber eye piece and it didn't make a differents. After studying it in detail, and the process of elimination, I have discovered that the stainless steel arm was bent at to much of an angle. Once that was set correctly it works fine know. It only needed about a 1/16th of an inch to totally engage. Nauticam was willing to take care of the issue. I just had a problem with needing to send my 7d and the whole housing so it can be fitted. I just felt that the issue could be resolved just by looking at the back plate of the housing.

It's a great housing and have no regrets buying it what so ever. Looking forward to taking many photo's with it. Thanks for your input Steve.

Regards,
Randy

[Steve Williams]

Glad you got it working Randy! Have fun with it.

Cheers,
Steve

[LiquidNights]

I just bought the NA-7D housing and am having trouble with the camera/video switch. Has anybody had an issue where the camera/video switch does not engage the 7D body? If so, what was done to make the necessary repair?

Dude, I have the same problem with my NA-7D and have had tons of others which I will share with you.

In fact my on/off switch hasn't worked from pretty much the beggining. Even after I've sent the housing back to Nauticam twice to be fixed. They assured me it was fixed and for 1 dive it worked and then immediately reverted to not working again. I had the similar problems with the camera mode dial. The teeth of the dial were simply too large to grip the dial, in my opinion it is a total design flaw. I suggested this to Nauticam and again sent it back twice and experienced the same outcome. It worked for 1-2 dives and then stopped gripping - This has been a major frustration as I've had to stay on one camera mode on any dive.

On my recent dive trip, two of the buttons stopped working and the zoom dial lost traction - I was able to fix the zoom by tightening with an allen key so no probs there.

Additionally, the original 45" view finder fell apart which Nauticam did replace with an improved model however I pretty much have problems during every dive trip which i then need to spend money on the courier back to Hk to have fixed. Note: I've been on five week long dive trips since I purchased the housing about a year and half ago.

I will say that the guys I bought the housing off have been very understanding and have done everything they can to help. Recently they installed a new dial for the camera mode which is a little big and puts pressure on the dial but thankfully it does work. They are now looking at the video and on/off switch again and also at the buttons that wouldn't work.

On the plus side, Ive scratched my dome a couple of times and Nauticam have replaced it for a very reasonable $100 USD which I have appreciated. Overall I love the external design of the housing but in my experience the internal mechanisms of the housing have been poor, unreliable and overall disappointing.

Its been such a hassle that I've pretty lost confidence in Nauticam and can't see how I would ever consider using their housings again when I change cameras.