I feel some sorrow for Amphibico about the FS100 housing because they would not have known initially about the issues (assuming they didn't learn from their previous experience with the NXCAM range which has since come to light), but I have absolutely zero sympathy with them with regard to their subsequent handling of the situation or for the FS700 housing.
To recap from day 1 I had issues using the Gain control which was advertised accessible through the pistol grips when it was not. Also as I was one of the first people to get the FS100 housing underwater I reported back to them in detail the issues that I had encountered with the camera, which they basically ignored and showed zero interest in finding out more about.
If you look back through this thread you will see comments from Amphibico from fairly recently where they are still claiming the poor results are due to a 'steep learning curve with a S35 sensor' and that you can get fantastic results from the FS100. They also posted links to footage which (not beating around the bush) is awful and shows many of the issues that we have been talking about!! Truly bizarre.
I've used Amphibico housings before but this is the first one that I have owned and I have been very disappointed with the aftersales backup. After only 15 dives my Genesis housing died and needed a new circuit board. It was sent back to Amphibico along with a list of numerous other issues that had cropped up after only 15 dives and which should have been fixed under warranty. Amphibico returned the housing to me with a new circuit board but without addressing any of the other problems.
After mine (and others) comments regarding the FS100 and others comments regarding the FS700 Amphibico carried on regardless with the FS700 housing when they knew in advance that there were issues with the camera and using it underwater. I know of at least 2 manufacturers who were really keen to produce a FS700 housing but decided not to on the basis of this thread right here on Wetpixel after reading about the issues that we were encountering when using the FS100 / FS700 underwater.
With all the evidence suggesting that you'd be better off taking down a GoPro1 than a FS100 you have to ask why Amphibico carried on with the development of the FS700 housing. It truly baffles me.
So do I have sympathy for Amphibico? No. The only sympathy I have is for the customers who spent a fortune on a housing only to find out that the camera is crippled when shooting underwater.
Simon, I agree. I sent my genesis to Amphibico from Brazil (where I live) for repairing, but the Canadian customs put $600 on taxes (?!) of a product MADE IN CANADA BY THEM, they payed the taxes without telling me anything, and they wanted to charge ME this $600 "because I didn´t have written that the product was made in Canada etc - which is not true). So, I decided to give my beloved Genesis in exchange to these $600.00 . I really don´t care, I spent a lot of money in this rig, travelling and diving, with no good results. Amphibico, never more.