No surprise really, it's what I'd expect from Alex et al, still wanted to say a public thank you.
We purchased an Amphibico Genesis housing for our Sony NEX-FS700 last year, and wanted to pair it up with an Atomos Ninja 2 recorder, for off board recording and monitor. Amphibico don't do a housing for the Atomos, so we turned to Nauticam.
We had an issue initially that the standard Nauticam bulk head to take the HDMI feed don't fit the Amphibico. Nauticam very promptly supplied a custom made adapter at a very reasonable price to help us out.
However in use, we found that the adapter paired with the Nauticam HDMI bulkhead sat to proud of the housing, and became a bit of a risk in terms of damage and flood.
So I asked Nauticam if they could make a custom HDMI bulkhead to replace the standard bulkhead and adapter, and so reduce the overall heaight significantly as well as the number of joins. That was a couple of weeks ago.
Our new adapter arrived this morning from Hong Kong via Alex, machined beautifully and exactly to spec (fitted, pressure tested and all good), again at an incredibly reasonably price. And all of that in the midst of the Chinese New Year celebrations.
Great that a company as big as Nauticam are prepared and capable of dealing with individual customer requests so quickly and painlessly.