Anyone have any joy dealing with Hugyfot?
The circuit board for my Canon 5D mk11 housing has corroded, for the second time. They were answering emails but they sent me the wrong circuit board despite sending them 4 photos of it. The one they sent me out didn't even have the chip on it that had previously corroded and now ,unless I just use it with out the vaccum check, can not use my housing. You kind of get used to having that security of knowing it is not going to leak.
They accepted my money and sent the part out fast enough but now I am trying to get hold of them to get the correct part they are not answering any emails.. I have sent multiple emails to both Chris and Sven but get nothing back. To say it is annoying would be an understatement as it is now been 2 weeks, which is 2 weeks lost being able to take pictures.
Anyone else have the same experience with them? It is a real shame as I like their housings but with their support being this bad it is hard to imagine getting another one when I change my camera in a few months time.
Anyone know what the post sales support is like with Subal or Seacam?
wbkMember Since 27 Sep 2009
Offline Last Active Aug 01 2015 03:39 AM
another one of those PADI diving instructors.. Staff Instructor.. from england, currently living in Mombasa, Kenya
- Group Member
- Active Posts 65
- Profile Views 1581
- Member Title Lionfish
- Age 36 years old
- Birthday September 29, 1978
Diving, diving.. and every so often diving and a little bit of photography thrown in.
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Camera Model & Brand
Canon 5D MkII
Hugyfot for 5D MkII
Strobe/Lighting Model & Brand
Inon Z240 MKIV's
Canon 100mm f2.8L, Canon 17-40mm f4L, UCLS strobe arms