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guyharrisonphoto

Member Since 15 Jun 2011
Offline Last Active Today, 03:49 AM
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Posts I've Made

In Topic: RETRA Strobe Thread

13 October 2017 - 07:20 AM

It looks like Oskar's tone might have been blunt, but his actions showed integrity.  A full refund, and Retra paying for the risk of currency fluctuations seems, to me, the best resolution anyone could hope for.  

 

I think it is unfortunate that you as customers were alienated.  I know that, several times since February, I either posted here or on Retra's facebook page about updates to delivery dates, and the responses were always fast and honest and not at all hostile despite my occasional prodding..

 

While I wanted them earlier, I knew I was financing a start-up venture in a niche industry with a niche product.  I fully expected that time frames might slip (and it seems some of the slippage was due to making some significant improvements to the flashes).

 

I would never have dreamed of planning an important trip or photo shoot on the arrival of these flashes.  When one of my existing flashes died, I just soldiered on with one  and if needed I would have bought a used replacement.

 

Certainly, if I were a dive professional, I would not have made services to my customers contingent on a product whose production I had no control over.

 

I don't see any reason from how Retra acted to doubt their customer service.  Of course, I know that if a flash breaks service will be a long process (shipping to Europe and back, etc).  I, like all of us early adopters, are taking the chance that the strobes will be reliable and bulletproof and not need service.


In Topic: RETRA Strobe Thread

12 October 2017 - 12:12 PM

Oskar, how do I get the newsletter?  Couldn'd find a link on the Retra site.


In Topic: RETRA Strobe Thread

09 October 2017 - 05:23 AM

Thanks for the update Oscar.  I am watching my e-mail every day  . . . 


In Topic: Sea&Sea YS-D2 strobe Problem

27 September 2017 - 07:28 AM

 On one dive, I had the same "timing" problem as you are describing, when shooting fiber optic TTL.  When I checked the strobe after the dive I discovered that the strobe mode dial had been knocked to manual mode.  Thus, it fired with the pre-flash and not the main flash.   That might be why your pictures are unlit by the strobe in TTL mode.  

 

The overexposure in manual sounds like you just need to manually dial down the strobe output or set a smaller aperture or lower iSO on the camera.  The strobe itself is obviously syncing fine.


In Topic: RETRA Strobe Thread

26 September 2017 - 06:42 AM

Great job oscar and thank so much for your responsiveness here.