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Member Since 28 Dec 2011
Offline Last Active May 18 2013 06:15 AM

#309387 "A big thanks to Gates for their excellent service"

Posted by Philgreen on 22 May 2012 - 01:09 AM

I started getting attracted to underwater filming 4 years ago. I had already been in the filming industry of my country (Cyprus) and was involved with all sorts of filming productions (movies , documentary's , adverts , T.V shows e.t.c) so I decided to get involved with underwater filming. After finishing my research , I chose to go with Gates for my underwater casing.

With out any disappointments , Gates had provided me with exactly what I needed. The ability to work my camera (P2 Panasonic) easily , effectively and clearly , underwater just as if I was on land.

Almost 2 years ago I had a mishap with my Gates housing . I had rented it to a 3rd party who came to shoot here in Cyprus. They had there own operator so I wasn't needed. What ever really happened doesn't really matter. What really matters is that I was left with financial damage that I couldn't resolve or bare as an individual freelancer.

Initially I didn't contact Gates, nor did I seek advice from anyone as I believed that nobody really cares about the 'small' guy. A month ago I came to realize that I had nothing to loose so I contacted Gates and explained everything.

Never have I seen such support, understanding and customer service. The very next day after my first email was sent, a repair kit was already on its way from the United States to Cyprus - all expenses paid.

Three weeks later, Gates had financed the expedition for the housing, insured it, from Cyprus to the United States, serviced it and completely renewed it and re-instated it's warranty.

My sincere gratitude and thanks goes out to the Gates Company and their staff who's support and service was efficient, helpful, fast and fuss-free!

Guys, thank you so much and please keep up the great work you do!!