With out any disappointments , Gates had provided me with exactly what I needed. The ability to work my camera (P2 Panasonic) easily , effectively and clearly , underwater just as if I was on land.
Almost 2 years ago I had a mishap with my Gates housing . I had rented it to a 3rd party who came to shoot here in Cyprus. They had there own operator so I wasn't needed. What ever really happened doesn't really matter. What really matters is that I was left with financial damage that I couldn't resolve or bare as an individual freelancer.
Initially I didn't contact Gates, nor did I seek advice from anyone as I believed that nobody really cares about the 'small' guy. A month ago I came to realize that I had nothing to loose so I contacted Gates and explained everything.
Never have I seen such support, understanding and customer service. The very next day after my first email was sent, a repair kit was already on its way from the United States to Cyprus - all expenses paid.
Three weeks later, Gates had financed the expedition for the housing, insured it, from Cyprus to the United States, serviced it and completely renewed it and re-instated it's warranty.
My sincere gratitude and thanks goes out to the Gates Company and their staff who's support and service was efficient, helpful, fast and fuss-free!
Guys, thank you so much and please keep up the great work you do!!
- the_dragon_no1 likes this