We are sorry that you have had a negative experience with the team at Worldwide Dive and Sail. We received several emails from you in regards to the incident on the S/Y Mandarin Siren and your concern over the safety of one of our crew members- Michel Clive, the last of which being 5th January 2012.
Our understanding, once you were assured of Michel's safety, is that you wished to visit him in Indonesia. We suggested you contact him directly as he would be better aware of his whereabouts than we. We then followed up and let you know he would be aboard the S/Y Indo Siren from 13th January. All of the crew of the S/Y Mandarin Siren were offered positions on our other yachts and assistance with further employment which, as I am sure you can imagine, was of great concern for all of our crew.
You also requested replacement for an ipod and Manchester United shirt that you had previously given to Michel as a gift. Company owner Mark Shandur informed you that all the crew had been given money not just by ourselves but the kind guests of the S/Y Indo Siren- which was in the vicinity at the time of the incident. Crew and guest belongings that could be claimed would be so under the company's insurance and Michel would receive a payout. If you had receipts you were asked to send them as that would help us greatly with the claim.
With regards to Michel's passport, Worldwide Dive and Sail provided Michel with a passport when he travelled to Thailand in 2009 prior to him joining the S/Y Mandarin Siren. That passport was lost before this incident however we would be more than happy to assist Michel in obtaining a new one should he request it. We have not received such a request from him at this time.
We fully agree with your comments regarding crew and we are proud that our crew work so hard, and always with a smile, to assist the guests and ensure everyone has a great holiday whichever yacht they are on.
In regards to your personal belongings left aboard the S/Y Mandarin Siren, as you have not previously made us aware that they were on board, there is little we can do now to claim for them.
If you would like to discuss further please feel free to pm through Wetpixel or email one of our team
Siren Fleet Team
dondunlopMember Since 02 Jan 2012
Offline Last Active Mar 05 2012 08:48 PM
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