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Member Since 20 Feb 2012
Offline Last Active Mar 27 2015 05:12 AM

#356960 The Ethic of Ikelite and their dealer

Posted by cneal on 25 January 2015 - 08:59 AM

In America Ikelite's support goes far beyond what is required by law, since in the States there are very few laws except for life threatening defects. Many stores and companies in the US have a no return policy. Their mistake or your mistake, once it goes out the door it is yours.


I can't speak about Europe's return policies, but I would be shocked if it were uniform in all countries.


As for "Authorized Dealer" of "Official Dealer" that just means you will get warranty support from the manufacturer if you buy there, It does not make them a manufacturer's representative.


Stop expecting others to bear the financial responsibility for your mistakes.


Guys form US, you don't understand that what ikelite does in your country is required by the law, so no wonder! In Europe Ikelite must do even more!

#356824 The Ethic of Ikelite and their dealer

Posted by cneal on 21 January 2015 - 06:58 AM

I have been an Ikelite customer for more than a decade. I have used an Ikelite housing (F5) and have used Ikelite stobes of many designs with a pair of DS-161's as the latest. They have always gone far beyond their responsibilities in providing support. In fact, Ikelite has one of the best reputations in the business.


To expect them to refund you the profit made by the dealer and distributor as well as what they made because you purchased the wrong part is just silly. Return it to the dealer. If you can not do that, then you have a problem with the dealer, not Ikelite.


There are many reason for a dealor not to accept a returned part. I there are electronics most will require proof of it being defective. If the part has scratches its obvious why not.

#356347 Your Favourite/Best Image of 2014

Posted by cneal on 06 January 2015 - 04:22 AM

Taken in Bonaire last September.



#332203 Macro Lens for Nikon DX

Posted by cneal on 01 June 2013 - 04:35 AM

The 60mm is a good macro lens allowing you to pull back for smalll scenes. But if you are want to get more than 1:1 with diopters you will want the 105 mm for the increased working distance which is reduced by the diopters.


In addition to the macro lens you will probably want a wide angle zoom to use behind a dome. For the selection of this lens and dome port the argument will become nearly religious with the selection of fish-eye or rectileniar and dome size.

#326272 Wetpixel redesign feedback

Posted by cneal on 19 February 2013 - 04:27 AM

A behavior change....


Before when I used the back button after reading an entry the entry was marked as read. Now I have to refresh the page.


A very small nit.