In America Ikelite's support goes far beyond what is required by law, since in the States there are very few laws except for life threatening defects. Many stores and companies in the US have a no return policy. Their mistake or your mistake, once it goes out the door it is yours.
I can't speak about Europe's return policies, but I would be shocked if it were uniform in all countries.
As for "Authorized Dealer" of "Official Dealer" that just means you will get warranty support from the manufacturer if you buy there, It does not make them a manufacturer's representative.
Stop expecting others to bear the financial responsibility for your mistakes.
Guys form US, you don't understand that what ikelite does in your country is required by the law, so no wonder! In Europe Ikelite must do even more!
- SwiftFF5 likes this