Ike's service is legendary. My last experience with Sea & Sea service was like 10 years ago and all I will say is that it is not Ike's.
Was doing some research and came across this thread.
I want to confirm that Sea and Sea's customer service is still shocking. I'd never be buying any of their stuff again.
I bought a YS-02 strobe a couple of months ago from a US authorised dealer, which was faulty. I tried to contact their customer service several times but they never even replied back. Then I made a fuss on their Facebook page and got a half baked response to send it back to a supplied address which I did.
That was a month ago. Never heard anything back. Emails remain unanswered and don't know whether they received it, or when I should expect it back.
I'm considering it $500 lost. Lesson learnt, never buy Sea & Sea products again.