Good work you're doing there Simon, I hope the people who have had problems all respond to you.
I'm posting a description of my experience dealing with the DAN insurance carrier (Senn Dunn Marsh is the broker, and some Marine insurance company is the actual insurer).
I flooded my brand spanking new 5dIII on Labor Day weekend. Filed a claim online when I got back, and got a nice email the same day from a gal at the marine insurance carrier with a list of the various papers she would require to process my claim. She was assigned to my case and I corresponded directly to her the entire time. It took me a couple of weeks to gather the papers, including sending the camera off to Canon for a repair estimate (statement of unrepairability - no local repair shops are willing to do that anymore). (Incidently, Canon sent my camera back to me free of charge with the statement of nonrepairability within a week!!!). After I sent that back to the insurance company, I got my check within 2 weeks. No muss, no fuss, no hassle, no delay. They even gave me an extra $100 because I had stated the camera was worth $3,400, on the insurance application, but it really costs $3,499, and they gave me the full $3,499. Less than 5 weeks, start to finish. I am beyond impressed. They also offered to pay the shipping to Canon but I forgot to give them the invoice for that.
So anybody who still uses DEPP, switch to the DAN insurance if you can!
TaxgeekMember Since 29 Aug 2005
Offline Last Active Oct 15 2012 12:08 PM
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