Good work you're doing there Simon, I hope the people who have had problems all respond to you.
I'm posting a description of my experience dealing with the DAN insurance carrier (Senn Dunn Marsh is the broker, and some Marine insurance company is the actual insurer).
I flooded my brand spanking new 5dIII on Labor Day weekend. Filed a claim online when I got back, and got a nice email the same day from a gal at the marine insurance carrier with a list of the various papers she would require to process my claim. She was assigned to my case and I corresponded directly to her the entire time. It took me a couple of weeks to gather the papers, including sending the camera off to Canon for a repair estimate (statement of unrepairability - no local repair shops are willing to do that anymore). (Incidently, Canon sent my camera back to me free of charge with the statement of nonrepairability within a week!!!). After I sent that back to the insurance company, I got my check within 2 weeks. No muss, no fuss, no hassle, no delay. They even gave me an extra $100 because I had stated the camera was worth $3,400, on the insurance application, but it really costs $3,499, and they gave me the full $3,499. Less than 5 weeks, start to finish. I am beyond impressed. They also offered to pay the shipping to Canon but I forgot to give them the invoice for that.
So anybody who still uses DEPP, switch to the DAN insurance if you can!
TaxgeekMember Since 29 Aug 2005
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