My wife bought me a Sola 600 Photo for Xmas in December 2010. It worked great for 3 years, but recently had some issues. When the charge lights wouldn't come on, I went online and read the very helpful L & M instructions for getting the light out of travel mode. When that didn't work, I called and a very nice CSR walked me through opening the light and unplugging and replugging the battery to reset the light. That worked and everything was cool for another few months. Eventually the charge signal started flashing red sequentially at high speed and the light wouldn't go on. I called up, exhausted all the remedies and then was told that since it was well out of warranty, I could send it in and they'd fix it for about $85.
I got the light back, charged it and tested it. It worked great. Last week I took it diving and oops, it flooded. I called up L & M and Jon said, "no problem, send it in and we'll take care of it of course." I returned the light to L & M with a request to please hurry, as I'm competing in the Monterey Shoot-Out this weekend and then Monday we're leaving for 10 days of diving in Alaska. One day later, I got a call from Jon, who said "We don't make the repair part for your old 600 anymore, so we're giving you a new one. I stopped in there and he handed me a nice brand new Sola 800. No Charge.
In my 61 years on this planet, I have never had better customer service. Ever.
- SwiftFF5 likes this