In April 2012, I flooded my camera on a dive trip in Honduras. As soon as I returned I filed my claim through DEPP's website. I didn't hear anything back for ages. Finally I started emailing and calling them daily till I got a response.
Eventually they sent me a form to fill out stating what happened, and I had it notarized and sent back. Again I heard nothing. After several weeks, and even more emails they told me to send my camera in for a repair estimate. I did this and the estimate came back as "Non-Repairable". I sent this to them, and again waited. Another month or so went by, all with me emailing them repeatedly trying to find out what the next steps were in the process of getting things resolved. I've never been able to determine how many steps are in this process or how close I am to having things resolved.
Eventually they told me they were "searching the availability and costs for comparable used, remanufactured or reconditioned items to satisfy your claim".
After another month of still hearing nothing I continued to pester them with emails. They then emailed me saying they were trying to ascertain what caused the flood. Which to me seemed like a step backwards. We'd already been through that and they had my signed and notarized statement. Anyway... I proceeded to give them more information, and now once again I am waiting.
My latest email was from Dixie saying "I will research and find the status of your claim."
All I can say is that it feels like they are stalling... trying to get out of paying. I'm at my whits end, I just don't know what to do anymore.
Steve... While I appreciate your glowing endorsement of DAN, unfortunately for people outside of the USA, DAN is not an option.