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Member Since 03 Apr 2007
Offline Last Active Aug 20 2014 07:42 AM

#351268 Why you should buy a Light & Motion light

Posted by Stoo on 06 August 2014 - 04:18 PM

Some companies just "get it". You're now a loyal customer for life. You have told a pretty targeted audience about your experience, and this will undoubtedly result in more sales for them. But that probably wasn't their motivation for replacing the light. Good people, making great products tend to do the right thing...

#338280 You know who's a good guy?

Posted by Stoo on 17 October 2013 - 06:39 PM

That Jean Bruneau at Aquatica.... that's who.


Also known as Viz'art in these parts.


Why do I say this you ask?


Well, I am a two -time Aquatica owner, so I've spoken to Jean and visited him at their offices a few times and he was always very helpful. But you kind of expect that, because I am a customer. I think that's his job... to help customers.


But in the past year, friends who have been struggling with their imaging have come to me for advice or help. I can often assist, but on two occasions I was completely stumped about the problem that they were having. One guy even posted on here and no one could help.


So in each case, I sent a note to Jean to see if he had any bright ideas. I should mention that neither of these friends are Aquatica users. Both use Ikelite systems. But in both cases, Jean responded within minutes to my email with the solution to the problem. Then he followed up a bit later with some 12 page technical paper that he had written that covered the the topic and solution.


As tempted as I was to take credit for this brilliance, I passed this information along to my friends who were amazed and happy!


So I tip my cap to Jean. He's a credit to Aquatica and a fabulous resource to call on.


Which doesn't mean you can all send him your bizarre questions.


Thanks Jean!


#332773 Nautilus Swell - Images used without permission

Posted by Stoo on 13 June 2013 - 04:27 PM

I just read this thread as I have similar situation, although not so "advanced". I have noticed three diveshops have started to use my wreck images to promote dive weekends and the like. The awkward thing is that in at least two cases, the shops are owned by guys I know well... I would almost call them friends... In reality, had they asked, I would absolutely have granted permission to use them. They have left my watermark, and in one case, credit was given. It's hard to get too upset, but it's just a bit annoying. I'm currently in discussions with a national magazine to run a few images to "decorate" an article, and I think that having some of the same images used on LDS Facebook pages and websites diminiishes their worth... or is that just me?


Obviously, I won't be suing, but I think I will send each a note, and perhaps make a somewhat tongue in cheek reference to compensation... Free air minimum!


Getting back to the OPs situation, I wonder if it might be worth investing a few dollars and have a lawyer send a "strongly worded letter". As much as one might like to give Capt. Lever the benefit of the doubt, it is clear though his actions that he was well-aware that he was stealing images and presumed that the photgrapher would be satisfied with an ego-boost as compensation. Perhaps Stewart knows one in the area, which would lend credibilty as well.


I should add that I was at a nice little eco-lodge place in Belize recently. They were fond of my photos and I offered to let them use them on their website. It was a sincere offer. This place runs on a shoestring budget, and the images on their site truly sucked. The gratefully accepted them, and credited generously. More to the point, I recently inquired about a return trip, and noticed a very significant discount on the quoted price... With a nice note about the photos. This is the best kind of compensation for an amateur like me... the non-taxable kind.


If companies realized how cheap some of us are, a token can go a long way. Want a picture? Give me free Nitrox. Want two, toss in a night. Goodwill only goes so far...