
Muriel
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Hello, I have a very disappointing and frustrating issue, my new purchased and installed by distributor UWT flash trigger, in Nauticam R5 housing is constantly malfunctioning. I have replaced the batteries with new, twice already, I have pushed down the tabs on the battery holder to possibly improve contact. I am currently burning days on my trip without any strobe function, is extremely frustrating, in testing, positive results for 10-20 triggering, then couple hours later, turn camera on, triggering does not function. 3 days of diving and not one image with flash function. Backscatter pro from Lembeh is additionally perplexed by the issue, has been very pro-active in helping / testing, 2 different sets of new batteries and same very inconsistent results. Currently in N Sulawesi, for additional 12 days, obviously would like to resolve the issue to enable use my new equipment and capture images. Any help to successful use would be appreciated. Thank you.
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Indeed, I realize that I must go through dealer. I had contacted you directly in hopes I would be able to obtain something prior to departing on my trip. Thankfully, after a few days without strobe function, I was able to get set up with Nauticam manual flash trigger to get going. Just a side note, we did push the battery holder tabs down significantly in attempt to improve contact, no change resulted.
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