I think I take a little exception to the comment "bullied us into a corner"......all we have asked for is a date, you say 10 days, we say cool, you say 1 month, we say cool, you say next week, we say cool, 8 months later you say we WILL SHIP TO YOU IN 12 days we say cool, 12 days later you do not ship or notify.....so you get a few negative emails and you call this bullying....sorry, I do not share your sentiments.
You and I know I have always supported Retra products and I have them all, up and until now.....so please do not insult me, or my customers, we have supported you, but we expect honesty and delivery on promises. If you said we will advise in two weeks, then cool, but you said:
Hi Celia, thank you for your email. (Celia stood in for me during my leave)
We've just sent the first two boxes yesterday and we will slowly build up quantity in the next two weeks. I expect Alan's order will be ready for shipping in 12 days. Once your order is ready for shipping you will get an email with tracking details. All orders are shipped with DHL Express so they will get to you as soon as possible. Thank you all for your patience and support!
Then another delay:
"We are on our way to shipping the first Retra Flash!" does not mean that we are shipping.
Sorry if that sounded confusing.
I can see Alan is getting our newsletter but you and Celia are not subscribed.
We gave more details in our last email and it's a pity you haven't gotten them.
I have sent that email to you two now and I have also given you the option to subscribe to our newsletter. You should get an email to confirm the subscription, let me know if you haven't gotten it.
Sorry about the delay.
Then a further 2 weeks later I wrote this email:
Hi Oskar and Retra Team,
I have returned from my leave to be astounded that the shipment has still not left yet.
The order was paid and confirmed on the 1st of March 2017, I also recall how insistent you and the Retra team was that there would be NO exceptions to the rule, payment dates was payments dates etc etc.
Retra had a HARD and uncompromising stance on order time periods and payments, yet Retra do not apply this rule to its delivery of its product and promises?
I am now confused based on......."Hi Allen, we will start shipping the strobe at the end of June. An exact shipping date will be set in May.”........ It is now 4 months later and still nothing.
Today will be a further 12 days from your last email and I still have no tracking number of the shipment or communique related to it. I believe we are past the stage of news letters now and customers need to be kept in the loop on a daily basis.
I think I need to remind the Retra team that it is people like us that were prepared to pay money for a product that was yet to be tested, perfected and manufactured in advance so that Retra could in fact take a step into the bigger leagues of UWP product manufacture and supply.
Telling us we can “have your money back” is a slap in the face and I can promise you not a solution you want to implement.
I now implore Retra to honour its promises and supply my customers/friends and I our products we ordered in good faith.
A positive response will be appreciated.
Allen D. Walker
to which I got this response:
Hi Allen, you can follow everything about the project (shipping, update, reviews...) here: http://wetpixel.com/forums/index.php?showtopic=59574&page=4
We've also sent several updates via email and I've forwarded some of them to your group since they've not been informed.
If you feel that we're not being transparent enough, I can assure you, we've done nothing but hard work to make this product. We didn't feel we should spend more time writing about the agony that is making a completely new state-of-the-art underwater strobe. We rather kept (and are still keeping) our heads down and work hard to make it reality.
Well I suppose I am at a loss for words................and I have to bite my tongue at this stage....