Same thing happened to me in 2006-
I arrived at Bali 30ish hours door to door from Nashville. When I
looked in the Arrival hall after gathering my bags from the
carousel, I did not see any tour rep holding a Wakatobi sign with my
name mispelled in magic marker.
I only saw a pair of Customs officers smiling at my Pelican case,
which had been conspicuously marked with a big "X" with chalk.
It only took me an hour of kabuki theater to barter them down from
1650 USD import bond, to 150 USD, coincidentally most of the contents
of my wallet.
While I was enjoying Wakatobi, the tour rep whose failure
to meet me was the proximate cause of this incident researched the
I was essentially guilty of entry without a ground agent.
When the Indonesian Customs found that not to be the case, quick
refund, no questions asked.
If I had not had a ground agent , they wanted me to check the camera
gear into Singapore Air, talk my way past the guards into the
arrival hall, and sincerely tell them the locked bags in Singapore
Air's possession contained the camera gear <g>.