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Snaphappy

Non-receipt of prizes from photo contest

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I'm happy to say that my winning dolphin shot was announced and displayed at the FL Dive Show in West Palm Beach on the dates of Nov. 15th & 16th, 2008. What I'm not happy to say is that I haven't received my prize nor any communication from the contest's sponsor, Brad Nolan, editor of Dive Chronicles Magazine.

 

The shot placed first in the WA DSLR category, and my prize was supposed to be 5 days/4 nights at the Divi Resort, as is listed on Dive Chronicle's web page:

 

(click on 'photo contest' on the right side of the page to see the info)

 

It's now been over 3 1/2 months since the winners were announced and not only haven't I received my prize, but each of the numerous emails I've sent to Mr. Nolan have gone unanswered. I'm acquainted with 3 of the other contest winners through the SFUPS, and each of them has told me they haven't received their prizes or any communication either.

 

I mainly wanted to get this off my chest and warn others about entering into a contest sponsored by Dive Chronicles, but I'd welcome any advice or input that you have to offer about this situation. Thanks, Robyn

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Robyn, same thing happened to me with Sport Diver Mag, they would never answer my emails and then when they finally did, it was like they did not want me to come at all. Sad... Feeling your pain. Scott PS. I supposedly won a trip for 2 to Stuart's cove....

Edited by scott_nielsen

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It's been 3.5 months, 2 faxes, and numerous EMails and still waiting for the "Australasia SCUBA Diver" to send out prizes from their Novenber '08 KBR shoot out !

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not knowing each of the competition rules and what rights you have given them for using your images in the future, have any of these contests used your images since you have won for their own advertising. It would be bad enough not getting your due prizes, but to find out they are using your images as you agreed by entering them into the competition would be even worse. I hope you do get what is owed to you guys. NOT RECEIVING ANY FORM OF REPLY TO EMAILS REALLY RATTLES ME TOO.

 

stew

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That sucks, Robyn, especially since you were going to take me with you. :P

 

Seriously though, I hope you get the prize that you won. I guess there is some advantage to never having won a competition. :lol:

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You forgot to read the last paragraph in the prize listing -

 

"Prizes are subject to change without notice."

 

They changed them to no prize at all. :P

 

The good news -

 

"Photographers and videographers retain all copyrights to their images and/or video. "

 

The bad news -

 

"Dive Chronicles/Florida Dive Show have rights to use any submitted images for a period of two years for purpose of promoting future U/W Competitions. Photographer credits will be given."

 

Because an entry fee was paid I would contact the Attorney General's office as I believe not awarding anything would be fraud. I would also contact Divi Resort and see if they indeed offer a prize. They might be pissed if their prize was not awarded.

Edited by allen

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No, I was fully aware of the disclaimer...but never in my wildest dreams did I imagine that Brad Nolan would not act in good faith in delivering the prizes to the deserving winners. Thanks for the suggestion about contacting the Attorney General,,that sounds like a good idea.

I've also posted my tale of woe on the scubadiving.com message board, and it's interesting to note that Brad Nolan has done the same thing to a contest winner from one of his previous shows. :P Robyn

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you go girl, prize winners should not have to fight to get their prizes.... So sorry that sponsors have treated you in this fashion. Scott

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I had the same problem with Beneath the Sea photo contest in 2007. I received and email before the winners were announced that one of my photos was one of the finals and I should receive my price in the next four to six weeks and I am still waiting :drink: I email them back few times but they never replied.

Edited by DavidG

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Is Dive Chronicles/Brad Nolan just ignoring all your calls/emails? Has anyone gone to any of their recent shows and tried to talk to him? How about trying to call Dive Chronicles pretending to want to advertise in their publication...just to get someone on the phone? Sad to have to do that, but perhaps the only way???

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Is Dive Chronicles/Brad Nolan just ignoring all your calls/emails? Has anyone gone to any of their recent shows and tried to talk to him? How about trying to call Dive Chronicles pretending to want to advertise in their publication...just to get someone on the phone? Sad to have to do that, but perhaps the only way???

 

 

Wow mike, maybe you should call 88-557-2822 but there is no record of you calling???? Many people have received prizes. But No one has called with any complaints. The phone number has been 888-557-2822 and is functioning all the time 24/7

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Wow mike, maybe you should call 88-557-2822 but there is no record of you calling???? Many people have received prizes. But No one has called with any complaints. The phone number has been 888-557-2822 and is functioning all the time 24/7

 

 

Which number? 88 or 888? :)

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I had the same problem with Beneath the Sea photo contest in 2007. I received and email before the winners were announced that one of my photos was one of the finals and I should receive my price in the next four to six weeks and I am still waiting :turtle: I email them back few times but they never replied.

 

David,

 

I don't know who you you emailed, but would you please send us an email at the competition address, photo@beneaththesea.org , Speaking for myself, no one is aware of any outstanding problem with respect to prizes for the 2007 competition.

 

We will certainly rectify any problem ASAP.

 

Bob Schrager

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Been there, done that, got the t-shirt!

 

When thinking about it I didn't even get a t-shirt. I got nothing, still waiting...

 

 

/Peter

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It's really too bad that many of you folks are getting the shaft with respect to your prizes. You acted in good faith and entered your pics in a contest only to get the run around.

 

And then it takes people posting on forums like this, getting the negative word out, and having to talk about contacting the Attorney Generals Office before the prize people step up and start saying, "Problem.....what problem. I had no idea. We have had no complaints. Give us a call."

 

It's just too bad people like Dive Chronicals/Brad Nolan just don't man-up to start with and deliver what they promised without the hassle. Robyn............you can believe if you had never posted you would still be waiting and waiting and waiting.....................

Edited by BDSC

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Amazing how people want prizes but refuse to pay the entree fee. Two sides to the story. But of course since I posted my phone number how many calls did we get NONE! Instead people making false claims. Acting in good faith is also paying the entree fee. We alway answer phone calls and emails,

 

Brad Nolan

 

 

It's really too bad that many of you folks are getting the shaft with respect to your prizes. You acted in good faith and entered your pics in a contest only to get the run around.

 

And then it takes people posting on forums like this, getting the negative word out, and having to talk about contacting the Attorney Generals Office before the prize people step up and start saying, "Problem.....what problem. I had no idea. We have had no complaints. Give us a call."

 

It's just too bad people like Dive Chronicals/Brad Nolan just don't man-up to start with and deliver what they promised without the hassle. Robyn............you can believe if you had never posted you would still be waiting and waiting and waiting.....................

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If someone doesn't pay their entry fee doesn't that automatically disqualify them? If they don't pay they can't win.

 

We should start a data-base that rates contests based on a variety of criteria. First and foremost would be the number of prizes and how well they deliver them. I have entered most of the larger contests over the years and there are many that do a great job and others that continually drag their feet when it comes time to pay out. I often hear the same excuse "we're only volunteers." If you're running a contest, it can and should be done right.

Edited by Lionfish43

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Amazing how people want prizes but refuse to pay the entree fee. Two sides to the story. But of course since I posted my phone number how many calls did we get NONE! Instead people making false claims. Acting in good faith is also paying the entree fee. We alway answer phone calls and emails,

 

Brad Nolan

Robyn is a dear friend of mine. She has the utmost integrity and honesty. I trust her with my life when I dive with her. She bends over backwards to give everyone the benefit of the doubt, and I have never known her to speak ill of anyone without legitimate cause. I certainly hope you are not accusing her of not paying the entry fee.

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Amazing how people want prizes but refuse to pay the entree fee. Two sides to the story. But of course since I posted my phone number how many calls did we get NONE! Instead people making false claims. Acting in good faith is also paying the entree fee. We alway answer phone calls and emails,

 

Brad Nolan

 

Your side of the story sounds like B.S. to me Brad...how did she win if she never paid an entry fee? If you don't pay the 'entry' fee then your not 'entered'...right? Quit playing games and pay the lady!

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Amazing how people want prizes but refuse to pay the entree fee. Two sides to the story. But of course since I posted my phone number how many calls did we get NONE! Instead people making false claims. Acting in good faith is also paying the entree fee. We alway answer phone calls and emails,

 

Brad Nolan

 

 

Brad, when I entered the contest last year, I DID call your office and I gave my Amex number. The gentleman on the other end of the phone readily accepted the number, and never was I made aware that there was any problem. Why would I go through the trouble of submitting entries and not furnish the reqired fee?

You sent me a pm last week and claimed that my card had been denied. First of all, I have excellent credit and my credit card purchases are never denied unless it's in error. Knowing that errors can sometimes occur, and if this is indeed the scenario that played out, it would have been nice to have received notification at the time so that I could have rectified the error.

In fairness, I've looked back at my Amex statements and I can't see where I was charged for the entry fee like I should have been.

This also leads me to wonder....why wasn't I disqualified? It was either yourself or a representative from Dive Chronicles who lead me to the booth at the FL Dive Show where the winning entries were displayed....

 

Robyn_s_pic.jpg

 

 

then congratulated me and told me that I'd be getting an email about my prize, 'next week'. I've received no emails from you, nor any replies to the multiple emails I've sent. I've also left one or two phone messages which have gone unanswered.

 

So ... you want to disqualify me after the fact because there was supposedly a problem with my entry fee and I wasn't made aware of it?

Do whatever you think is fair Brad, but I hope that all the others who didn't receive their prizes have at least heard something from you by now.

At the time I made this post, there were at least 4 other winners from the SFUPS who I'd been in contact with, and no one had received their prize nor any form of communication from you. Also, I found out there's someone from a past show of yours who has the same complaint:

 

scubadiving.com

 

What do you have to say about that Brad? I'm also curious to know why you feel as though prize winners have the responsibility of chasing you down for their prizes? Robyn

 

4/5/09 7:34 p.m. Edited to correct spelling errors

Edited by Snaphappy

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Robyn is a dear friend of mine. She has the utmost integrity and honesty. I trust her with my life when I dive with her. She bends over backwards to give everyone the benefit of the doubt, and I have never known her to speak ill of anyone without legitimate cause. I certainly hope you are not accusing her of not paying the entry fee.

 

Aw shucks Ellen. :P Thanks for your nice words. Robyn

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Mr. Nolan,

 

You're not looking too good at the moment. I have a real problem with someone who complains that the prize wasn't awarded because of non-payment of the entry fee, yet displays the entry as the winner. You can't have it both ways. I think what happened here was that someone at your place made an error and you're trying to cover it up with excuses that the entry fee was not paid and therefore you can't award the prize. Robyn, in good faith, entered the contest, called up with a credit card payment, found out she was a winner and expected to be rewarded according to the stated rules of the contest. The fact that your staff goofed (which I can't prove but suspect is what happened) and failed to follow up and collect the fee should not prevent Robyn from getting her well deserved prize. What makes it worse is that you sent her a PM last week to let her know of the denial. Your behavior is less than admirable. A public apology, IMHO, would be the best course of action for you, followed up by the awarding of the prize to Robyn.

 

Ellen

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Mr. Nolan,

 

You're not looking too good at the moment. I have a real problem with someone who complains that the prize wasn't awarded because of non-payment of the entry fee, yet displays the entry as the winner. You can't have it both ways. I think what happened here was that someone at your place made an error and you're trying to cover it up with excuses that the entry fee was not paid and therefore you can't award the prize. Robyn, in good faith, entered the contest, called up with a credit card payment, found out she was a winner and expected to be rewarded according to the stated rules of the contest. The fact that your staff goofed (which I can't prove but suspect is what happened) and failed to follow up and collect the fee should not prevent Robyn from getting her well deserved prize. What makes it worse is that you sent her a PM last week to let her know of the denial. Your behavior is less than admirable. A public apology, IMHO, would be the best course of action for you, followed up by the awarding of the prize to Robyn.

 

Ellen

 

 

Thanks for the support Ellen! Robyn

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Amazing, Dive Chronicles Has never accepted AMEX. In the Seven years that we been operating. You admit that you have not paid, but you demand a prize. You still have not called but you claim you did!. This is the last we will state. NO PRIZES ARE Award if you fail to pay for entry fee. Robin only complain on forum but still has never called. Very child like.

 

If you want to discuss it you can call us at 888-557-2822

 

B. Nolan

 

 

 

 

Brad, when I entered the contest last year, I DID call your office and I gave my Amex number. The gentleman on the other end of the phone readily accepted the number, and never was I made aware that there was any problem. Why would I go through the trouble of submitting entries and not furnish the reqired fee?

You sent me a pm last week and claimed that my card had been denied. First of all, I have excellent credit and my credit card purchases are never denied unless it's in error. Knowing that errors can sometimes occur, and if this is indeed the scenario that played out, it would have been nice to have received notification at the time so that I could have rectified the error.

In fairness, I've looked back at my Amex statements and I can't see where I was charged for the entry fee like I should have been.

This also leads me to wonder....why wasn't I disqualified? It was either yourself or a representative from Dive Chronicles who lead me to the booth at the FL Dive Show where the winning entries were displayed....

 

Robyn_s_pic.jpg

 

 

then congratulated me and told me that I'd be getting an email about my prize, 'next week'. I've received no emails from you, nor any replies to the multiple emails I've sent. I've also left one or two phone messages which have gone unanswered.

 

So ... you want to disqualify me after the fact because there was supposedly a problem with my entry fee and I wasn't made aware of it?

Do whatever you think is fair Brad, but I hope that all the others who didn't receive their prizes have at least heard something from you by now.

At the time I made this post, there were at least 4 other winners from the SFUPS who I'd been in contact with, and no one had received their prize nor any form of communication from you. Also, I found out there's someone from a past show of yours who has the same complaint:

 

scubadiving.com

 

What do you have to say about that Brad? I'm also curious to know why you feel as though prize winners have the responsibility of chasing you down for their prizes? Robyn

 

4/5/09 7:34 p.m. Edited to correct spelling errors

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Is this Brad guy a trip or what? Like people have said, how could she possibly win the contest if she didn't pay the fee?

 

It's pretty obvious that this Brad guy is just going to lie to you Robyn and do all he can to keep you frustrated until you just give up. I hope you go ahead and call the AG office like someone had suggested and file a complaint against this guy and his company. What Losers!!!!!!!!!!!!!!!!!!!!!!

 

And by the way, I have read all but the last of Clive Cussler Dirk Pitt novels and I have come to know all about the character of Dirk Pitt..............and Mr. Nolan.........................you are no Dirk Pitt!

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