marksm 0 Posted October 22, 2009 Well just a public thank you to the team at Gates. Capturing an episode of the show here in Cayman Islands , I just had an issues that could have prevented me from finishing the shoot with my EX1. First on an amazing dive through cut passage ways; beams of glorious light were cascading through cuts in the coral ceiling. The plan was to have the host move through the beams, breaking the light as he passed. So I went to dial down the iris and nothing! Arghhh I had lost control. Getting back to the room I realized the end of the control had gotten chewed up. This was operator error from engaging the servo motor before disengaging the control. I had only 30 minutes back at the dock. I ran to the laptop and fired off the most cryptic of emails to John & Pamela at Gates. It was something like this. "John, my iris control is chewed up. Can you get me one to Sunset House in the Caymans overnight. Thanks. - Mark Santa-Maria" The next day, the control is there at the front desk. Overnighted to me despite me not giving them even an address. Not only did I get the part but they through in the allen wrench to do it! I think that is amazing customer service. I still have three more days of shooting before we move on to the next location but right now Im just waiting for a nice break in the weather to get back to those streaks of light. Mark Share this post Link to post Share on other sites
DeanB 19 Posted October 22, 2009 Well just a public thank you to the team at Gates. Capturing an episode of the show here in Cayman Islands , I just had an issues that could have prevented me from finishing the shoot with my EX1. First on an amazing dive through cut passage ways; beams of glorious light were cascading through cuts in the coral ceiling. The plan was to have the host move through the beams, breaking the light as he passed. So I went to dial down the iris and nothing! Arghhh I had lost control. Getting back to the room I realized the end of the control had gotten chewed up. This was operator error from engaging the servo motor before disengaging the control. I had only 30 minutes back at the dock. I ran to the laptop and fired off the most cryptic of emails to John & Pamela at Gates. It was something like this. "John, my iris control is chewed up. Can you get me one to Sunset House in the Caymans overnight. Thanks. - Mark Santa-Maria" The next day, the control is there at the front desk. Overnighted to me despite me not giving them even an address. Not only did I get the part but they through in the allen wrench to do it! I think that is amazing customer service. I still have three more days of shooting before we move on to the next location but right now Im just waiting for a nice break in the weather to get back to those streaks of light. Mark Similar story for me ... I sent an urgent email to Gates as there was a asteroid heading to New York .... Not only did John and Pamela fly straight to it in the Gates space rocket and destroy that pesky rock but on the way back they stopped world poverty and had afternoon tea with the Queen where they sorted out her long term back trouble ... GOD BLESS YOU GATES ... and god bless little Tim... Dive safe Dean(sorry can't help the english sarcasm )B Share this post Link to post Share on other sites
Steve Douglas 16 Posted October 22, 2009 Bloody brilliant Dean. Steve Share this post Link to post Share on other sites
marksm 0 Posted October 23, 2009 They have a rocket? Sweet. Well rockets don't impress me as much as finishing my shoot and making the client and the network happy. Share this post Link to post Share on other sites
CamDiver 5 Posted October 23, 2009 Dean's just on another planet anyway. He mistook the Gates for a rocket ship and got his booster caught in the rear reactor nozzle!! He's a dubious one is our Dean..... Share this post Link to post Share on other sites
TheRealDrew 0 Posted October 23, 2009 got his booster caught in the rear reactor nozzle!! Better than the other way around though I would think.... Share this post Link to post Share on other sites
Drewski 0 Posted October 27, 2009 ...afternoon tea with the Queen where they sorted out her long term back trouble ...Dean(sorry can't help the english sarcasm )B Now, now, it was John who "sorted out" the Queen's back trouble, not Pam. You know what's good for that problem! Share this post Link to post Share on other sites
SimonSpear 65 Posted October 28, 2009 Similar story for me ... I sent an urgent email to Gates as there was a asteroid heading to New York .... Not only did John and Pamela fly straight to it in the Gates space rocket and destroy that pesky rock but on the way back they stopped world poverty and had afternoon tea with the Queen where they sorted out her long term back trouble ... GOD BLESS YOU GATES ... and god bless little Tim... Dive safe Dean(sorry can't help the english sarcasm )B It's great to know that if I get a problem with my housing, or if the world is in danger from Asteroids that Gates will be there for us. I know I'll sleep easier now. Also now that they have solved the problem of world poverty I'm sure it will be a boost for their sales. Share this post Link to post Share on other sites
DeanB 19 Posted October 28, 2009 (edited) It's great to know that if I get a problem with my housing, or if the world is in danger from Asteroids that Gates will be there for us. I know I'll sleep easier now. Also now that they have solved the problem of world poverty I'm sure it will be a boost for their sales. I saw John at the Diveshow but didn't have a chance to say Hi ... But I saw he was showcasing what seemed to be the new 'Gates' replacement donor organ housings ... What this man can do is nothing short of a miracle Dive safe DeanB Edited October 28, 2009 by DeanB Share this post Link to post Share on other sites
