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scorpio_fish

Anyone else NOT get there Wetpixel Quarterly?

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Before I ask Adam for another one, I thought I would check to see if if was possibly still in transit.

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Haven't seen mine yet either.

 

Steve

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Haven't seen mine yet either.

 

Steve

 

 

Did not get mine yet, but it may not have shipped? I thought I saw something about it shipping here (on WP), but http://www.wetpixelquarterly.com/2010/06/0...8-hits-printer/

 

Says the magazines were expected to arrive within a week or so of that post (June 9) so would seem to be June 16 or before they even arrived for mailing. Add another week for getting it ready (?) so may not even mailed until June 23. So may not really be late yet.

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They are en route. It takes forever for the shipping process to work from the time it gets marked as shipped. We just got our bulk shipment on Wednesday, so yours are most definitely somewhere between Montreal, Maine (US dist center) and your homes!

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Thanks for the update.

Just arrived, two copies again, but at least they came.

Bill

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Mine arrived today

 

Elmer

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Mine too. The mule train finally made it to Arizona. Great issue too.

 

Steve

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Always a relief when they start arriving. :notworthy:

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None here yet but I am in Canada so it most likely takes longer. Looking forward to seeing it as always.

 

Todd

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Mine arrived Tuesday(UK)couldn't resist opening it!

 

It's another great issue

 

Adam

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Mine arrived as usual -- now just trying to get it unrolled so I can actually hold it without it curling up. I have an apartment-sized mailbox and it inevitably gets rolled up and stuffed in because my mailman is too lazy to walk it up to my door. I gave up complaining about him about a year ago. Magazine looks nice, however . . .

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I have not seen mine yet. It should have been here by now I would have thought. Help!

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Well, it's been a week since I posted and I have still not received my magazine and no one from Wetpixel has been in touch even though I submitted a formal request with them about this issue. Very disappointing.

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I received mine 2 weeks ago, but another one of our staff (who lives 10 miles away) just received hers yesterday. Please have patience as the postal system does its thing. I have no idea why there is such a discrepancy in receiving the issue. If you wrote to us via the support system, your support request is in the queue and we will get back to you as soon as we can.

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Well, here it is Friday, August 13, and still no magazine. I received an e-mail from Mike on July 24th saying my issue had shipped. So this past Monday, August 9th, I sent in another request via the support system and have yet to get a reply. So at this point, if possible, I'd just like to get a refund. I don't want to have to go through this every time an issue comes out.

 

Can you guys give me a contact # and a person to call so I can get a refund?

 

BDSC

Edited by BDSC

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"BDSC" -

 

I'm sorry the magazine hasn't arrived. I'm sure we can provide shipping receipts, but I'm not sure whether that will help to make you feel better (we can always ship another).

 

Our phone number is listed here:

http://www.wetpixelquarterly.com/contact/

 

I'll have Mike or Adam call or email you back, since they were the ones in touch with you before.

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Thanks.

 

I called and left your guys a message on Friday I think it was. If you still have my credit card info you can just credit back the amount to it.

 

BDSC

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Well, another week has now gone by and no word from anyone at Wetpixel. No return call. No return e-mail. No refund. Not sure what to do next.

 

What would you suggest I do now Eric?

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Hi BDSC

 

Eric is currently on a boat in the middle of the Maldives, not sure when he will get back. I am sure he will follow up with you when he does though. I don't know the people he has mentioned to contact so i can't help you out with their contact details, sorry.

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Hi BDSC-

 

Many apologies for the obstacles you ran into in our support system; our normal support staff (of 1) has been away for the summer and our replacement has not worked out so well. We should be back up to normal response times early next week when he returns, and he can process your refund then. In the meantime, I will personally fedex you your missing copy, if you can PM me your current address for confirmation.

 

Apologies again that it got to this point, we are always saddened to lose a customer.

 

Best regards,

 

Eli

---

Eli Woolery

Creative Director & Editor

Wetpixel Quarterly

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Thanks Mike and Eli,

 

I have sent Eli a PM and I hope this will take care of the matter.

 

BDSC

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I still have not received my copy? I think it was a Mike Anable that confirmed by email I should be getting it but that was a long time ago.

 

Todd

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