Philgreen 1 Posted May 22, 2012 I started getting attracted to underwater filming 4 years ago. I had already been in the filming industry of my country (Cyprus) and was involved with all sorts of filming productions (movies , documentary's , adverts , T.V shows e.t.c) so I decided to get involved with underwater filming. After finishing my research , I chose to go with Gates for my underwater casing. With out any disappointments , Gates had provided me with exactly what I needed. The ability to work my camera (P2 Panasonic) easily , effectively and clearly , underwater just as if I was on land. Almost 2 years ago I had a mishap with my Gates housing . I had rented it to a 3rd party who came to shoot here in Cyprus. They had there own operator so I wasn't needed. What ever really happened doesn't really matter. What really matters is that I was left with financial damage that I couldn't resolve or bare as an individual freelancer. Initially I didn't contact Gates, nor did I seek advice from anyone as I believed that nobody really cares about the 'small' guy. A month ago I came to realize that I had nothing to loose so I contacted Gates and explained everything. Never have I seen such support, understanding and customer service. The very next day after my first email was sent, a repair kit was already on its way from the United States to Cyprus - all expenses paid. Three weeks later, Gates had financed the expedition for the housing, insured it, from Cyprus to the United States, serviced it and completely renewed it and re-instated it's warranty. My sincere gratitude and thanks goes out to the Gates Company and their staff who's support and service was efficient, helpful, fast and fuss-free! Guys, thank you so much and please keep up the great work you do!! 1 Share this post Link to post Share on other sites
diverdad 7 Posted May 22, 2012 I started getting attracted to underwater filming 4 years ago. I had already been in the filming industry of my country (Cyprus) and was involved with all sorts of filming productions (movies , documentary's , adverts , T.V shows e.t.c) so I decided to get involved with underwater filming. After finishing my research , I chose to go with Gates for my underwater casing. With out any disappointments , Gates had provided me with exactly what I needed. The ability to work my camera (P2 Panasonic) easily , effectively and clearly , underwater just as if I was on land. Almost 2 years ago I had a mishap with my Gates housing . I had rented it to a 3rd party who came to shoot here in Cyprus. They had there own operator so I wasn't needed. What ever really happened doesn't really matter. What really matters is that I was left with financial damage that I couldn't resolve or bare as an individual freelancer. Initially I didn't contact Gates, nor did I seek advice from anyone as I believed that nobody really cares about the 'small' guy. A month ago I came to realize that I had nothing to loose so I contacted Gates and explained everything. Never have I seen such support, understanding and customer service. The very next day after my first email was sent, a repair kit was already on its way from the United States to Cyprus - all expenses paid. Three weeks later, Gates had financed the expedition for the housing, insured it, from Cyprus to the United States, serviced it and completely renewed it and re-instated it's warranty. My sincere gratitude and thanks goes out to the Gates Company and their staff who's support and service was efficient, helpful, fast and fuss-free! Guys, thank you so much and please keep up the great work you do!! Hats off to the chaps at Gates, it is rare for company's to have such good after sales service etc. Lee Share this post Link to post Share on other sites
Philgreen 1 Posted April 6, 2013 Hi Lee, Yes it is really amazing on how they handled my case. I have got the housing and not used still...i will be focusing on other stuff so i am here to post it in the classifieds area. Thanks, Philios. Share this post Link to post Share on other sites
E_viking 30 Posted April 7, 2013 That is a nice story. Something for rest of the UW-housing companies to keep up with! /Erik Share this post Link to post Share on other sites
Philgreen 1 Posted April 9, 2013 (edited) Yes it is true...i have been distributor for kitesurfing, surfing, wakeboarding brands...and every time i had a warranty case, i had to pay for the replacement product to be send over, so that i could deliver to the disappointed customer. Then it was up to me to pay the costs or split half with the customer. Once i was even told to pay for sending back and for receiving the new replacement...not to mention some companies were selling their stickers...haha this is so funny! "I had also an accident while kitesurfing as a part from the harness broke after 3 months of usage...i lost my kite, i was swimming for like 40 minutes and when i reported the incident to the company (number 1 selling brand, not a small brand), i was offered the part as a replacement, not even the harness! It was like driving a car, one wheel breaking, then crashing, almost getting killed and then you are offered a rim GATES really amazed me with their support and i am grateful to their service...Philios. Edited April 9, 2013 by Philgreen Share this post Link to post Share on other sites
jonny shaw 16 Posted April 12, 2013 Gates service is 2nd to none, John, Pam and the team are absolute superstars. Their products are superb but their service is absolutely brilliant. Share this post Link to post Share on other sites
