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woody

Aquatica - great service

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I don't know whether it is acceptable practice, but I would like to use this forum as a means for saying what a pleasure it has been doing business with Aquatica.

 

Some time back I ordered a A995 housing plus a Sea&Sea W/A lens from B&H. I ordered the Sea&Sea, and not the Aquatica lens, because the Sea&Sea was a bit cheaper, and the thread spec was identical so I did not anticipate any problems.

 

BUT when it all arrived the lens did not fit properly, and was getting stuck after just half a turn. I contacted Blake at Aquatica, who agreed that the fit should be OK. He suspected that maybe the paint on the housing was the problem and sent me a new front. But the problem remained. By that time too much time had passed to get a replacement lens from B&H, and anyway Blake had already agreed that if the housing was OK, he would replace the Sea&Sea lens with an Aquatica one. This I received recently, and the fit to the original housing is perfect

 

At the same time, I had a problem with the shutter release below a certain depth, which was resolved to a certain extent, but I will put this in another posting.

 

So anyway, all in all, I would recommend Aquatica's level of service any time! Thanks, Blake.:D:)

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I know a few guys sometime back (before Aquatica was sold) that really complained about the company. But I would like to say that now (since new owners) their service is really as good as it can get, you could even say it is on par with Ike.

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Aquatica service is tops. They overnighted 3 days in a row to make sure I had what I needed for my trip. You will always get offered help when you call.

 

Great group of people.:D

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