TimG 62 Posted February 24, 2021 In addition to a software upgrade, Retra have just announced an extra warranty period for their strobes as diving has been so difficult for the last 12 months. Nice one Retra! https://www.retra-uwt.com/blogs/news/retra-flash-prime-pro-firmware-update Share this post Link to post Share on other sites
waterpixel 64 Posted February 24, 2021 This is such a great commercial move. Won't cost much but highly useful for the owners. Anecdotally, I tried to renegotiate and push back my diving insurance last year (given lack of diving) but clearly they weren't as business friendly! Share this post Link to post Share on other sites
TimG 62 Posted February 24, 2021 1 hour ago, waterpixel said: This is such a great commercial move. Won't cost much but highly useful for the owners. Anecdotally, I tried to renegotiate and push back my diving insurance last year (given lack of diving) but clearly they weren't as business friendly! Yeah, totally agree. A lovely touch. Share this post Link to post Share on other sites
Algwyn 12 Posted February 24, 2021 Indeed, just received an email from Retra announcing this. A great commercial gesture. Very much appreciated! Share this post Link to post Share on other sites
TimG 62 Posted February 25, 2021 Maybe worth noting on the firmware upgrade: The app doesn't necessarily recognise that there is an upgrade available and prompt with an Upgrade software button. Both my strobes showed that the firmware was Up to Date despite having the older iteration. Deleting the app and reloading it solved the issue and allowed the update. This was a very smooth process and took maybe 3-4 minutes with some very nice app graphics and flashing lights on the strobe! Share this post Link to post Share on other sites
Oskar@RetraUWT 53 Posted February 26, 2021 Thank you Tim The App Store and Google Play store need some time to update the app on your device. Basically you needed to do the reloading procedure because the Retra UWT App on your device was still the previous version and it didn't have the new firmware inside. You will be able to go through the procedure again in a day or two because we just solved a nasty bug that could result in unwanted triggers when using fully charged batteries with the Supercharger in TTL mode. Firmware version 3.12 will be available in a couple days, it's just going through the verification process... Share this post Link to post Share on other sites
TimG 62 Posted February 26, 2021 1 hour ago, Oskar@RetraUWT said: Thank you Tim The App Store and Google Play store need some time to update the app on your device. Basically you needed to do the reloading procedure because the Retra UWT App on your device was still the previous version and it didn't have the new firmware inside. You will be able to go through the procedure again in a day or two because we just solved a nasty bug that could result in unwanted triggers when using fully charged batteries with the Supercharger in TTL mode. Firmware version 3.12 will be available in a couple days, it's just going through the verification process... Good to know - many thanks, Oskar. Share this post Link to post Share on other sites
TimG 62 Posted February 27, 2021 The new firmware upgrade 3.12 is available now. Share this post Link to post Share on other sites
