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Weiry

Trouble with Nauticam NA-7D

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Just wondering if anyone else has had trouble with the knob and gears that turn the Canon7D rear "Quick Control Dial" in the Nauticam NA-7D?

Edited by Weiry

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Just checking, have you removed both the Viewfinder Eye Cup and LCD Protector as they can cause alignment issues if left on.

 

Cheers,

Jim.

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I havent had any issues with the rear wheel.

 

I have had the zoom knob become loose. It was slowly unscrewing, and as a result the main zoom gear wasnt working properly on the lens zoom gear and slipping. Just needed retightening and a bit of mild loctite. Did cause a small leak (no damage thanks to the leak detector!), so Id be careful using it underwater till you figure out whats going on.

Edited by Otara

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Just checking, have you removed both the Viewfinder Eye Cup and LCD Protector as they can cause alignment issues if left on.

 

Cheers,

Jim.

 

Hi Jim, thanks... yeh the eye cup has been removed.

The adjustment of the gear lever that turns the 7D quick back dial is the prob. Often turning the dial clockwise but not anti clock wise... its temperamental.

cheers

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I havent had any issues with the rear wheel.

 

I have had the zoom knob become loose. It was slowly unscrewing, and as a result the main zoom gear wasnt working properly on the lens zoom gear and slipping. Just needed retightening and a bit of mild loctite. Did cause a small leak (no damage thanks to the leak detector!), so Id be careful using it underwater till you figure out whats going on.

 

Thanks the prob is inside... the adjustment arm that turns the dial... not so much the external knob that turns.

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I have two NA-7Ds; the Mk1 and the Mk2. On the Mk1 I found that vibration loosened some hex screws as they were installed without loctite. Additionally I found that the length of some hex screws were a little 'shy' and needed longer threads to properly engage with the housing. When checking this on the Mk2 I found a similar potential issue. I recommend that all securing hex screws are checked for both appropriate length and security. This in no way detracts from my unreserved praise for Nauticams products which now extends to a NA-5D3 and NA-DP4.

 

HTH, Tim

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I have two NA-7Ds; the Mk1 and the Mk2. On the Mk1 I found that vibration loosened some hex screws as they were installed without loctite. Additionally I found that the length of some hex screws were a little 'shy' and needed longer threads to properly engage with the housing. When checking this on the Mk2 I found a similar potential issue. I recommend that all securing hex screws are checked for both appropriate length and security. This in no way detracts from my unreserved praise for Nauticams products which now extends to a NA-5D3 and NA-DP4.

 

HTH, Tim

 

Hi Tim, how do you tell if its a Mk. 1 or Mk. 2 housing? Got mine late 2010.

 

I've been using the NA-7D housing without any issues so far (knock on wood!). I've also never removed the camera viewfinder eye cup. There seems to be enough space in the back of the housing for this not to be an issue. On my previous SeaTool housing for a 500D this was definitely necessary as the housing was so much more compact. Hmm makes me wonder if I've just been fortunate up till now that this hasn't been an issue!

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On the Mk1 the housing back is closed with simple latches. On the Mk2 Nauticam added locking buttons.

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I recommend that all securing hex screws are checked for both appropriate length and security. This in no way detracts from my unreserved praise for Nauticams products which now extends to a NA-5D3 and NA-DP4.

 

HTH, Tim

 

Same I love the design of Nauticam housings, love my NA-7D housing... but spending that much money on a housing you would expect it to be a precision housing and that Nauticam would do some "quality assurance" and aim at satisfying their customers.

In my opinion the buyer of a Nauticam housing should not have to make "do it yourself" fixes on a "quality" housing. I have sent in my housing to Nauticam twice, once for a gear that was binding which was replaced and the second time nothing was done and i was asked to just tighten the screws myself and adjust it. I compared my housing with a fellow diver who has an NA-7D and found there were washers missing on the rear dial adjustment lever screws ... that were present on his housing but missing from mine!?

Edited by Weiry

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Nauticam has an amazing customer service support.

 

I'd suggest contacting your Nauticam dealer about your issue, I am sure they will find a solution.

 

Cheers,

 

Daniel

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When you return your housing to the dealer, it is important that you also supply them with your camera as individual tolerances in camera size are often what results in these issues.

 

I frequently have a housing which works well with the camera we have here in store but then requires some tweaking to work with the customer’s camera. This is of course where people benefit from purchasing locally with local support rather than grey importing to save a few $ on taxes.

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I'll vouch for Alex's advice that there can be surprising differences in camera tolerance and sometimes housing setups need to be specific to a particular camera body. Whether this relates to 'greys' or not I don't know.

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Cheers guys, thanks for your replies.

Edited by Weiry

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Is it clicking and missing the wheel occasionally? 1 in 3 shutter speed clicks, or of photos during review, mine will jump. Started recently and got annoying on the dive today. I plan to open it up the day after tomorrow and fix it.

Edited by Scuba_SI

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Sometimes a very tiny move on the base plate is enough to get everything back into line.

 

Alex

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Its very possible to add shims to the base plate securing hex bolts to tweak the orientation of the camera in relation to the control rods.

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Is it clicking and missing the wheel occasionally? 1 in 3 shutter speed clicks, or of photos during review, mine will jump. Started recently and got annoying on the dive today. I plan to open it up the day after tomorrow and fix it.

 

Yes same dial turns clockwise okay but clicking when turned anti clockwise and not engaging with the back dial on the 7D. Some have mentioned tolerances in camera sizes some have mentioned tiny move on base plate. I have also adjusted the turn knob so it works perfectly on the surface but then under pressure @20m the dial clicks and does not engage again due to pressure pushing in on the '0' ring which changes the back dial lever distance/pressure. Good point Ross Gudgen suggested to me adjusting the lever with the '0' ring absent mimicking the housing under pressure. So many variables. Not a happy Nauticam camper.

 

Scuba_SI I forgot to mention when that happens, the shutter speed etc can still be adjusted by the front turn knob/top dial... which is what I have been doing to get by.

 

I will let you know when I get it right. I am not sending my housing away again being inconvenienced for weeks...I have dive holidays coming up in 5 weeks.

Edited by Weiry

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Sometimes a very tiny move on the base plate is enough to get everything back into line.

 

Alex

 

Thanks Alex.... I make sure the camera and base plate are sitting in the pin and pushed right in the same way every time I adjust. cheers

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My Mk.1 NA-7D would have been one of early production and found that engaging the on /off and zoom / focus controls could be a little hit and miss. After spending some time tweaking, Alex T and I decided to swap the base plate which immediately resolved any problems. With hindsight I suggest you discuss a similar exchange with your dealer.

 

My Mk.1 NA-7D would have been one of early production and found that engaging the on /off and zoom / focus controls could be a little hit and miss. After spending some time tweaking, Alex T and I decided to swap the base plate which immediately resolved any problems. With hindsight I suggest you discuss a similar exchange with your dealer.

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Just wanted to give shout out to Peter Mooney - Nauticam Australia. My NA7D housing has been serviced and the turn knob problem resolved. Peter Mooney sent me the back of his NA7D housing to use whilst mine was serviced. The turn knob gear mechanism was replaced and I used it all last week on dive holiday.... it works sweet as. So nice to have everything on the housing working smooth. Love the NA7D .... very happy Nauticam owner.

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I have exactly the same problem. Turning the knob to one side works (not very smoothly, but it works). But when I try to turn the other side it gets stuck after about half a turn. I tried everything to try to fix it, but since I even have the problem without the camera mounted in the housing, any solutions like changes in the base plate are useless. The alignment of the wheels inside seems completely faulty to me. They move around and at one point it's not possible to turn any further...

 

I've been trying to contact Nauticam Thailand several times. I never got a reply from them, so I tried the main office (enquiry@nauticam.com) Also no reply... The contact form on their website doesn't work. Not an example of great customer service if you ask me. Could anyone please give me contact details from someone at Nauticam who can help me solve this problem? Thanks in advance

 

Stijn

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I have exactly the same problem. Turning the knob to one side works (not very smoothly, but it works). But when I try to turn the other side it gets stuck after about half a turn. I tried everything to try to fix it, but since I even have the problem without the camera mounted in the housing, any solutions like changes in the base plate are useless. The alignment of the wheels inside seems completely faulty to me. They move around and at one point it's not possible to turn any further...

 

I've been trying to contact Nauticam Thailand several times. I never got a reply from them, so I tried the main office (enquiry@nauticam.com) Also no reply... The contact form on their website doesn't work. Not an example of great customer service if you ask me. Could anyone please give me contact details from someone at Nauticam who can help me solve this problem? Thanks in advance

 

Stijn

 

I had the same problem initally, the gears turned then seemed to bind against each other [ that was with no camera in as well]... nauticam replaced the gearing mechanism for me. Then I had the back turn dial problem but nauticam has fixed everything and it works perfect now.

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