Aquatica Customer service delay

[laurent74 0]

Hi everyone,

 

I hope this post is at the good place in this forum section.

I would like to get some returns of the users that you are about the Aquatica Customer Service. I tried several time to reach them by mail, no return, by phone, after many calls, I had finally one nice person that record my request and should revert to me quickly... 2 years ago, I'm still waiting for his feedback. Through the France Dealer, it seems it's not more rapid in the communication with Aquatica.

 

Do you have in the USA, UK or other places, better experiences about this customer service brand, or it's the same for everywhere on this blueplanet :-D

I'm surprise, that's a company with such good items on their catalog are not better in the Aftersales services. Second hand market is an option, but sometimes, buying directly new parts from the original manufacturer is the only way to get what you need , so ....

 

Thanks for your answers.

(hope my english is good enough, for a good comprehension of my request)

;-) 

[adamhanlon 0]

Hi,

My experience is that Aquatica in Canada are super quick and efficient.

I would try to email them?

Adam

 

[hedonist222 3]

I've been emailing them with regards to my second hand 5d mkii housing for a couple of months now

They've responded within twenty four hours

I even received a call from Blake - the founder

Except my last email from a few days ago about port selection for a 150mm macro lens - no response

I imagine they have not because they could not

[Mbcfilms 1]

I just had my Aquatica housing serviced at Backscatter in Monterey CA and they did a great job, even giving suggestions on how to improve my setup.  
 

https://www.backscatter.com/reviews/post/Service?_ga=2.110267333.1105565755.1657972730-2008214817.1654988671

[makar0n 57]

On 7/2/2021 at 12:08 AM, laurent74 said:

Hi everyone,

 

I hope this post is at the good place in this forum section.

I would like to get some returns of the users that you are about the Aquatica Customer Service. I tried several time to reach them by mail, no return, by phone, after many calls, I had finally one nice person that record my request and should revert to me quickly... 2 years ago, I'm still waiting for his feedback. Through the France Dealer, it seems it's not more rapid in the communication with Aquatica.

 

Do you have in the USA, UK or other places, better experiences about this customer service brand, or it's the same for everywhere on this blueplanet :-D

I'm surprise, that's a company with such good items on their catalog are not better in the Aftersales services. Second hand market is an option, but sometimes, buying directly new parts from the original manufacturer is the only way to get what you need , so ....

 

Thanks for your answers.

(hope my english is good enough, for a good comprehension of my request)

;-) 

 

As per previous posters, try to email Aquatica directly.

Now this will seem like a rant about France (it is not), but i had similar experiences with other dive related companies with French offices...Aqualung does not respond, L&M (Tusa) took a whooping month to reply to an email.
No clue, unless its like in Belgium, where half the people are still learning what email is and how to use this new gizmo (yes, in 2022)

Edited July 17, 2022 by makar0n

[TimG 62]

Not, or very slow, responding to emails is, I’m afraid, a bit of a  French trait. I speak from having lived in Paris fairly recently and now on an island that is semi-French. Email is often not a great way to communicate with French entities. 

[OMorissette 10]

1 hour ago, makar0n said:

 

As per previous posters, try to email Aquatica directly.

Now this will seem like a rant about France (it is not), but i had similar experiences with other dive related companies with French offices...Aqualung does not respond, L&M (Tusa) took a whooping month to reply to an email.
No clue, unless its like in Belgium, where half the people are still learning what email is and how to use this new gizmo (yes, in 2022)

Yes, email Aquatica support directly, you will not be dissapointed. You can even write in French, they are Montréal-based, so also French speaking.